At IMMIBALI, we are committed to providing a reliable and efficient document application assistance services. We understand that plans can change, and this policy outlines the circumstances under which a refund may be issued for our service fee.
Refund requests must be made within 30 days of confirmed successful payment.
Each application you submit consists of two separate charges:
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Government Fee — Government fees are non-refundable once your application has been submitted to the relevant authority. These amounts are paid directly to the government and are outside our control, so we cannot recover or refund them after submission.
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Service Fee — Our service fee covers the assistance, processing, and administrative work involved in handling your application. If your application is rejected due to an error made by our team during data entry or submission, and we are unable to correct it in a timely manner, you will be eligible for a full refund of this fee.
Non-Refundable Conditions
The following conditions are not refundable:
- Once your document has been delivered to you, our service is considered fully complete.
- Refusals by the authority that do not disclose their reasons and are not caused by a service failure on our part.
- Applications that fail because the information or documents you provided were inaccurate, incomplete, or because you are ineligible.
- A change of mind after we have begun work on your application.
- Applications rejected by officials for reasons beyond our control.
How Refunds Are Issued
Approved refunds are reviewed by our team and returned to your original payment method.
Once a refund is approved, please allow a reasonable number of business days for it to appear, as the exact timing depends on your bank or card issuer.
How to Request a Refund
To request a refund, email support@immibali.com with your application ID, the reason for your request, and an identity verification photo (a clear selfie holding your valid government-issued ID/passport).
Our team will review your request against this policy and respond with the outcome.