1. Introduction
Welcome to IMMIBALI. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
2. Information We Collect
We may collect, use, store, and transfer different kinds of personal data about you to process your visa application, which we have grouped together as follows:
- Identity Data: First name, last name, passport details, date of birth, and gender.
- Contact Data: Email address, telephone numbers, and residential address.
- Financial Data: Bank statements, proof of funds, and payment card details (processed securely via our trusted payment gateways).
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and location data.
3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To process and facilitate your visa application with the Indonesian immigration authorities.
- To communicate with you regarding your application status via email or WhatsApp.
- To process payments securely and prevent fraudulent transactions.
- To improve our website, services, marketing, and customer relationships.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal identification information to others. We may share your personal data with:
- Government Authorities: Specifically the Indonesian Directorate General of Immigration, solely for the purpose of processing your visa application.
- Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or processing payments, provided that those parties agree to keep this information confidential.
- Legal Requirements: When required by law to comply with a legal obligation, protect our rights, or investigate potential fraud.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. All sensitive information and documents you supply are encrypted via Secure Socket Layer (SSL) technology and securely stored in compliance with modern industry standards.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Once your visa process is entirely concluded and legally required retention periods have expired, your sensitive application documents are securely and permanently deleted from our servers.
7. Your Rights
Depending on your location and applicable data protection laws, you may have the right to request access to, correction of, or deletion of your personal data. You may also have the right to object to or restrict the processing of your data. If you wish to exercise any of these rights, please contact us directly.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact our support team. We are available to assist you via email at support@immibali.com.